Section 6: Complaint

(1) A consumer or community that has suffered a loss, injury or damage as a result of the use or impact of any goods, product or service may make a complaint in writing to or seek redress through a State Committee.
(2)
Where a consumer, or a person having an interest in a matter is an illiterate or is subject to any physical disability and thereby unable to write, the clerk or other official working with the State Committee shall cause such consumer or person's statement to be written at no fee or payment of any kind from such consumer or person.