Section 2: Functions of the Council

The Council shall-(a)
provide speedy redress to consumers' complaints through negotiation, mediation and conciliation;
(b)
seek ways and means of removing or eliminating from the market hazardous products and causing offenders to replace such products with safer and more appropriate alternatives;
(c) publish, from time to time, the list of products the consumption and sale of which have been banned, withdrawn, severally restricted or not approved by the Federal Government or foreign governments;
(d) cause an offending company, firm, trade, association or individual to protect, compensate, and provide relief and safeguards to injured consumers or communities from adverse effects of technologies that are inherently harmful, injurious, violent or highly hazardous;
(e) organise and undertake campaigns and other forms of activities as will lead to increased public consumer awareness;
(f) encourage trade, industry and professional associations to develop and enforce in their various fields quality standards designed to safeguard the interest of consumers;
(g) issue guidelines to manufacturers, importers, dealers and wholesalers in relation to their obligation under this Act;
(h) encourage the formation of voluntary consumer groups or associations for consumers, well-being;
(i) ensure that consumers' interests receive due consideration at appropriate forums and provide redress for obnoxious practices or the unscrupulous exploitation of consumers by companies, firms, trade associations or individuals;
(j) encourage the adoption of appropriate measures to ensure that products are safe for either intended or normally safe use; and
(k) perform such other functions as may be imposed on the Council pursuant to this Act.