Section 151: Redress by civil society groups

(1) The Commission may collaborate with, facilitate, or otherwise support any of the following activities carried out by a consumer protection group -
(a) consumer advice and education activities and publications;
(b) research, rnarket rnonitoring, surveillance and reporting;
(c) promotion of consumers' rights and advocacy of consumers' interests;
(d) representation of consumers, either specifically or generally, in court;
(e) alternative dispute resolution through mediation or conciliation; and
(f) participation in national and international associations, conferences or forums concerned with consumer protection matters.
(2) An accredited consumer prolection goup may -
(a) commence or undertake any act to protect the interests of a consumer individually, or of consumers collectively, in any matter or before any forum contemplated in this Act; and
(b) intervene in any matter before any forum contemplated in this Act, if the interests of consumers represented by that group are not otherwise adequately represented in that forum.
(3) In addition to any other authority set out in this Act, an accredited consumer protection group may direct a generally stated concern or complaint to the Commission in respect of any matter within the purpose of this Act.
(4) The Commission may accredit a consumer protection group if that group -
(a) functions predominantly to promote or represent the interests of all or a specific category of consumers generally;
(b) is committed to achieving the purposes of this Act; and
(c) engages in, or makes a realistic proposal to engage in, actions to promote and advance the consumers' interests