Section 146: Enforcement of rights by a consumer

(1) A consumer may seek to enforce any right under this Act, a transaction or agreement, or otherwise resolve any dispute with an undertaking that supplied the goods or services to the consumer by -
(a) referring the matter directly to the undertaking that supplied the goods or services:
(b) referring the matter to the applicable industry sector regulator with jurisdiction, if the undertaking is subject to the jurisdiction of the regulator; or
(c) filing a complaint directly with the Commission.