Section 14: Cases in which compensation may be paid

(1) Subject to the provisions of this section, compensation may be paid voluntarily and as an act of grace, if it is proved to the satisfaction of the Postmaster-General, that a letter or packet duly admitted for registration has been entirely lost whilst in his custody, except where such loss occurs as a result of tempest, shipwreck, earthquake, war or such similar causes.
(2) The final decision on all questions of compensation shall vest with the postal administration of the country in which the loss has occurred; but no compensation shall be payable, except in the loss of the entire letter or packet; and no claim shall be admitted, if made more than a year after the letter or packet was posted.
(3) In the case of a packet posted in Nigeria and addressed to a place in Nigeria, the compensation paid shall not exceed the value of the article lost, and compensation may be paid for the loss of the contents of any packet if-
(a) it is proved to the satisfaction of the Postmaster-General that the loss occurred in the post and that the packet and securing of the cover were adequate;
(b) in the case of the loss of money orders, postal orders, coupons, bonds, and similar documents which are enclosed in one of the registered envelopes supplied by the post office, that particulars sufficient for the identification of those documents have been furnished.
(4) No compensation shall be paid in any circumstance for the loss of a postal packet unless the name of the payee and of the office at which payment is to be made have been filled in.
(5) No claim for compensation for the loss of any of the contents of a packet shall be entertained if delivery of the packet has been accepted without comments.