Section 80: Consumer protection standards.

(1) The Commission shall develop, in consultation with the licensees, the following materials:
(a) customer service standards;
(b) customer complaint handling standards and procedures;
(c) codes of practice for the provision of assistance to special needs customers, such as the blind or disabled, the elderly or severely ill ;
(d) procedures for dealing with, and assisting where necessary, customers who have difficulty in paying bills;
(e) procedures for applying for electricity service;
(f) procedures for disconnecting non-paying customers or for those in breach of other terms and conditions of an applicable tariff or contract; and
(g) the information to be provided to consumers and the manner of its dissemination;
(2) Standards and procedures developed by the Commission shall be adhered to by the applicable licensees and shall be published by the applicable licensees in such manner and by such means as the Commission may direct.
(3) The Commission shall establish standards for compensation to consumers who do not enjoy regular power supply.